Mr Tuan Anh,

We are very pleased and delighted of our visit in Viet Nam.
Thank you and your staff for smooth arrangement of our stay in Ha Noi, Ha Long, Hoi An and Nha Trang and all transfers.
Your guides were very informative and flexible and they have been able to accept our additional wishes.

For sure we will visit Viet Nam again and of course we will use Handetour to arrange it.
We will also recommend Handetour to all our friends.

Andrzej Bylicki, Wieslawa Anna Bylicka

PS. I would appreciate very much your acceptance of  meeting  during your next visit in Warsaw.

From: This e-mail address is being protected from spambots. You need JavaScript enabled to view it [mailto: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ]
Sent: Tuesday, April 17, 2012 6:23 PM
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Cc: Do Vien - Handetour [ This e-mail address is being protected from spambots. You need JavaScript enabled to view it ]
Subject: Our travel to Viet Nam (HDT2051011)

Hi all

Thank you for taking such good care of our clients - they loved their trip!

See comments below. Regards Leith Malcolm

Hi Leith,

I have been meaning to email to let you know everything went beautifully in Vietnam and we LOVED our trip. Only just back so hence the tardy response to let you know all went well. We really enjoyed Saigon and all the war history. It was so interesting to hear the history from the Vietnamese perspective. The kids got a lot out of it and really enjoyed the tunnels and the remembrance museum. We all LOVED Hoi Ann... such a beautiful old preserved town with a great ambience....found lots of great bars and restaurants and of course all had some clothes made. Enjoyed Hanoi but the highlight was catching the night train to Supa.... we  loved Supa village, the people and trekking through the villages around Supa. We had glorious sunshine in Supa and reasonable weather on Halong Bay so were able to enjoy the canoeing and swimming. All the drivers and guides were great and there were no hiccups...... our guide Dung in Hanoi/Halong Bay and Supa was a delight and we had a hysterical night with him on the eve of TeT sharing a hot pot and drinking rice wine.  Rebecca and Luke have just told me he has become their friend on face book!

So thanks so much Leith for you efforts to put the tour together for us.

Dear Mr Do Vien

Thank you for your email.

We have to THANK YOU for organising the most wonderful trip for us. We had a truely memorable experience and absolutely loved Vietnam and definately plan to return in the not so distant future.

From the first day until the last we were treated like royalty and we thank you for all your hard work making sure this would all happen for us.

We have replied to your questions below in Red, and would be delighted to act as a reference for your company, please tell your prospective clients they are more than welcome to email us at this email address anytime with pleaseure.

---------- Forwarded message ----------
From: Handetour Operation < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
Date: 15 July 2011 05:36
Subject: RE: HDT2070211 - Bareham Tour June / July - Thank you letter
To: Anne Bareham < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >

1.     What do you think of our guide service?

Hanoi: Mr Ha was a very experienced guide, well informed, excellent English, a wonderful sense of humour, he really went out of his way to make sure we were safe and we enjoyed every minute of our time with him. Excellent guide we highly recommend him to your company.

Hue / Danang and Hoian: Ms Ninh (I am not sure of the correct spelling of her name) Ms Ninh was a very pleasant young lady who always met us on time and made sure we were comfortable. Her English though was not so good at times, Robert found it hard to understand her (I managed a little better,) she apparently was not very experienced as a guide, as she told us the "Perfume river trip" with us was her first one? She was  reasonably  knowledgable about the history and the country as a whole, and very keen to learn about ours too, however we did feel she was not a 5 * star tour guide, and we had to prompt her  for information many  times. She did not always avail herself to answer our questions and wandered off  ahead of us or sat far away from us on boat trips, making it very difficult for us to ask her questions about the things we were seeing. She even fell asleep in the car  on the longer drives .  Unlike Mr. Ha in Hanoi and Mr. Toan in Saigon, Ninh did not comment very much on many of the places we were passing nor offer us tales about the local culture, back ground and customs as we travelled. I think that because she was struggling with her English somewhat, she often kept her dialogue to the absolute minimum required.  However, she did make sure we saw everything on the itinerary and tried her best.

Hi Chi Minh City / Saigon: Mr.Toan like Mr. Ha seemed to be a very experienced guide, very well informed, excellent English,  he did everything to help us (especially crossing the busy roads) and showed us everything we needed to know to enjoy our stay. We enjoyed our time with him immensely, his knowledge of the Mekong Delta was especially good. he was well known where ever we went. Excellent guide we highly recommend him to your company.

2.      What do you think of our driver service?

All excellent, we always felt very safe and we had very good mostly new cars; we would have no problem recommending them all to you.

3.     What do you think of the hotel service and their breakfast?

Hanoi: Superb hotel, luxurious room, and breakfast was excellent.

Halong Bay: The Ship. A wonderful experience, the ship was beautiful, staff friendly and helpful, and all the  food was superb, our cabin was fantastic too.

Hue: Magnificent hotel in every way, our favourite, completely memorable. Breakfast was excellent

Hoian: Beautiful setting for a hotel so close to the beach, our room was luxurious and spacious. A little noisy (due to children on holiday, but we understood this of course) also the restaurant was a little crowded especially for breakfast, service in the restaurant in the evenings could have been better, but the food was excellent.

The Train: Was as we expected.... very basic, but we did see a huge amount of everyday life and scenery along the way until it got dark and the station / train staff were helpful and courteous, we had no problems at all.

Saigon: Hotel beautiful and truly “Majestic.” Breakfast was superb, room delightful and comfortable. We would have preferred a river facing room, and would have gladly paid the extra cost for this, but there were no river facing rooms available. Overall once again a lovely old hotel and a very well situated place to stay in Saigon.

4.     Which meal makes you memorable? Please name the reason why you like or dislike it?

The food in all the restaurants we were taken to on our trip was of the highest standard, similar menus in different settings. Robert did not always enjoy the food as much as I did, due to his not being able to eat any fish, seafood or mushrooms, this limited him a little but that was not the restaurants fault at all.

The most memorable meal was the “whole Cat Fish" which was put on the table in the restaurant in the Mekong Delta, this was quite different for us but was fun, and we will send you the pictures.

5.     Would you mind sharing your pictures during the trip with us?

We will definitely send you a small selection (we took 4000,) once I have put them in some form of order.

6.      Would you like to be our reference by authorizing us to give out your email address?

As I mentioned above, please do feel free to give us as a reference anytime.

Once again we thank you whole heartedly Mr Do Vien for making our Vietnam trip one we will never forget, and we will return to explore more of your wonderful country very soon.

Several of our friends are very interested in seeing Vietnam too and we will of course refer them to your compnay.

Our very best regards to you all,

We were pleased and satisfied, great fun and expectational quality, Cong Ha was the Best prompt, knowledgable, a lovely personality. Son had to be the best driver, he made us feel safe.

We had great time!

Regards,

Boynton Frey

USA

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Thu Ha,

A very good tour, we saw a lot if sights. We will recommend tour to our friends in California. Mr. Tuan and Mr. Duc were helpful and knowledgable. We enjoy our trip

Jim Ketner

USA

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Thu Ha,

Many thanks for your wonderful stay in Hanoi, Ha, we have really enjoyed your company and you fantastic stories and knowledge of this beautiful city and the local area. Hope your new baby is very quiet and has lots of sleeps! hahahahha!

Until we meet again when Michael becomes Prime Minister

All our very best!

Kathryn, Lindsay and Michael

Australia

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Dear Mr. Nguyen Tuan Anh

Arrived back in bangkok today  after a wonderfully planned trip. We would just like to thank you for your arrangements, we really had a very good and enjoyable time.

The hotels were superb and of excellet standard . Tours were very good.

We would just like to let you know that our guides in Ho Chi Minh - Vu and driver Duc  - were excellent they really went out of their way to help us, especially with the shopping.

Vu even helped carry our shopping in the markets today.  We will certainly request these two for our future clients and even our return trips in the future.

Thomy and Tuan were also very good guides and would be requested also.

Once again thank you for your arrangements, we will definately use you for our clients bookings.

Kind regards

Tracy Dunn
Sales Director

South Africa

Handetour is seeking for qualified and experienced English speaking tourguide/ Tour operator/ Sales Executive with requirements as follow:

1. Tour Guide

- At least graduated from College or University in Tourism, Foreign language

- Excellent English (listening and speaking are the most important)

- Dynamic, good communication skills, able to work independently.

- Possess qualities and desire in business work.

- Ability to work under high pressure

- Working exprience and Tour guide license are both required.

2. Sales Executive/ Tour Operator

- At least graduated from College or University in Tourism, Foreign language (English Department)

- Excellent English
- Good IT skill
- Good interpersonal skill

- Dynamic, good communication/negotiation skills, able to work independently.

- Possess qualities and desire in business work.

- Ability to work under high pressure

- Working exprience is required.

Contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for application