HandeTour Vietnam travel

Question

How do I book a tour with you?

Travel consultant(info@handetour.com)

Answer

You could open our tour webpage and book online OR you could send us your request: how many people? how many days? when you travel? ... then our travel consultant will make full itinerary with best price and send you back by email within 24 hours. If you accept it, we will book all services and send you final confirmation then deposit will be made...

Question

How do I pay you money?

Travel consultant(info@handetour.com)

Answer

You could pay us by
1. Credit card (3% added to your tariff)
2. Bank transfer (bank fee at your side)
3. Western Union (transfer fee at your side)

Question

Can I use credit card in Vietnam?

Travel consultant(info@handetour.com)

Answer

Yes, most of credit cards could be used in major cities of Vietnam, and Vietnam Dong should be used at countryside.

Question

How can I get visa to Vietnam?

Travel Consultant(info@handetour.com)

Answer

Besides citizens of certain countries can visit Vietnam without an entry visa (valid for visit within 30 days). Those countries include: most Asean countries, Korea, Japan & Scandinavians, If you are not from above countries, you need to get visa to Vietnam. You could get your visa at Vietnam Embassy at your country OR you could get visa on arrival at international airport which we could help you to get Visa approval letter in advance http://www.handetour.com/Services/Vietnam-Travel-Services/vietnam-visa.html

Question

How about children fare?

Travel Consultant(info@handetour.com)

Answer

Under 2 years: free of charge and no meal/no bed (Sharing with adult)

Between 2-12 years: Sharing room without extra bed pay 30% adult fare, with extra bed pay 75% fare

Question

When is the best time to travel to Vietnam?

Travel Consultant(info@handetour.com)

Answer

1. Low season (May to Sep)
2. High season (Oct to Apr)
3. Peak season (20 Dec - 10 Jan)
Good time to travel in Vietnam is from September to June. However, Vietnam has three different regions – the North, the Central and the South – each with different weather patterns and different rainy seasons. This means that there is neither a best time nor a worst time to visit Vietnam. Hot summer or cold winter is not that a big deal. Beaches such as Halong bay, Hoi an, Nha trang, Mui Ne - Phan thiet, Phu quoc are always available. Sapa and Dalat highland offer great places for cool temperature. You can find your favourite kind of weather all year round.

Question

How about travel insurance?

Travel Consultant(info@handetour.com)

Answer

Insurance is not included in the tour cost, but we can assist you to ensure yourself comprehensively for the full duration of your tour. Passengers are strongly advised to have full travel insurance.

Question

Can I customize our trip?

Travel Consultant(info@handetour.com)

Answer

Yes, Handetour provide an useful tool which help you to customize your own trip http://www.handetour.com/Customized-Tours/Customized-Tours/books_map.html 

Question

How about Handetour tours?

Travel Consultant(info@handetour.com)

Answer

Besides our Classic Packages, our trips could be based on your special interests whether they are Adventure, Culinary, Cycling, Eco, Free and Easy, Honeymoon, Beach Leisure, Shore, Bird Watching, Diving, Family, Golf, Incentive, Luxury, School, Veteran …

Question

How about Handetour accommodation?

Travel Consultant(info@handetour.com)

Answer

We only select quality hotels, 3 star upwards, centre located and recommend suitable accommodation based on your requirements

Question

How about Handetour tourguide?

Travel Consultant(info@handetour.com)

Answer

We not only provide English speaking tourguide, but also French, Germanny, Italian, Spanish, Russian, Chinese, Japanese, Thai speaking tourguide. All of our tourguides are well trained, licensed, knowledgeable, responsible, enthusiastic, and at least 3 year experience

Question

How about Handetour restaurants?

Travel Consultant(info@handetour.com)

Answer

Clean and not run down restaurants will be selected to make sure clients have good food experience

Question

How about Handetour transportation?

Travel Consultant(info@handetour.com)

Answer

We own some well maintained air-conditioned vehicles and use porpular transportation companies with same standards. Our drivers are experienced and qualified drivers who know the routes very well

Question

How about Handetour price?

Travel Consultant(info@handetour.com)

Answer

We offer reasonable price with high quality services

Question

If I cancel my booking, can I get refund?

Travel Consultant(info@handetour.com)

Answer

+ Full refund if the amendment/cancellation is received by our Hanoi Head Office more than 30 days in advance

+ If you cancel late 30-15 days prior travel date, 30% of total fee will be charged

+ If you cancel late 15-07 days prior travel date, 50% of total fee will be charged

+ If you cancel late 07-03 days prior travel date, 70% of total fee will be charged

+ If you cancel late 03 days prior travel date or no-show, 100% of total fee will be charged

+ No refund or reduction will be made to any member of GROUP/F.I.T who breaks the journey from the itinerary or any part of the itinerary in Vietnam.

Question

How about Handetour travel services?

Travel Consultant(info@handetour.com)

Answer

Everything is not perfect, Handetour only focus on high quality and luxury services. Pls listen to our customers' sayings http://www.handetour.com/Handetour/Information/testimonials.html